1 reviews | Active since Apr 2012
BAD SERVICE - NO ONE CAN APPLY AUTHORIZATION NUMBER FOR HOSP
This Medical Aid is pathetic!!!!! I am trying to get authorization since Thursday 06/08/20. I have to call every time and try finding out what is going on and all I get is sorry the medical adviser is still busy with your file. On Friday 07/08/20 I have called 4 times, the first time, they said in 3 hours I will have a answer, no luck, I called after that 3 more times and still the some answer, the file is with our medical advisers. I never missed ONE payment, but when it comes to services these guys have NO SERVICE!!!!! It's already Saturday 08/08/20 and I have not heard of anyone regarding my authorization and my operation is happing on Tuesday 11/08/20, but by the looks of it I will have to cancel all. Bonitas cannot delivery. I am really upset and frustrated with this medical aid.
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that an authorisation number was approved and this matter has now been resolved
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that an authorisation number was approved and this matter has now been resolved
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team