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MAUREEN B

1 reviews | Active since Oct 2013

11 May 2021, 13:45

BAD SERVICE NO FOLLOW-UP

I wrote a review about poor service and once it was published was contacted within 15 mins. They said a consultant would phone me which she did the same day & arranged to phone the next day to get my address to have the medical card couriered. I am still waiting a week later. The WhatsApp app still doesn't work. Waiting for help once again.

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply11 May 2021, 14:52
Official
Hello MAUREEN, 

As per our telephonic communication your query is still being investigated and we will keep you updated until the matter has been resolved.

 
We appreciate your patience while we are resolving this query for you.

 Regards 
 The Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply12 May 2021, 15:08
Official
Hello MAUREEN, 

As per our telephonic communication your query is still being investigated and we will keep you updated until the matter has been resolved.

 
We appreciate your patience while we are resolving this query for you.

 Regards 
 The Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply19 May 2021, 12:14
Official
Hello MAUREEN,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team