Bad Service, No customer care at all

When I registered my wife on the maternity programme, I was told that I have 6 consultations and they will boost those to 12 consultations now we know we have 12 to my Suprise they are not paying any other consultation above 6. Called a lady called called Bonitas contact centre they telling they do not have my matenity information I should call the service provide that drive these programmes, they are also no able to help me, they busy asking me dom question on which day did you register the matenity, how the hell will I know, I ask them to look at their notes this Annette lady tells me she does not know who assisted me.

How can you not know who registered the pregancy, this is really poor service by Bonitas, this is not my only issue in a space of a month. They just do not seem to care about their members they think they are bigger than them. Hence I told them that after this pregancy I am leaving them BYEEE. Discovery I am coming.