SM
SUZETTE M
1 reviews | Active since Sept 2020
23 Sept 2020, 12:37
Bad service is their name!!!!
I have never in my life received such bad service.
They apparently look at your income before putting you on a scheme, well in my case they never phoned me. They want my payments each month to be more than what I receive!!!!
How can they say that is great service, I have been waiting two weeks now and still no one has contact me!
I received an sms stating I am registerd, and then I asked them, for what cause I did not receive any documents.
Then they sent me documents, and when I disputed that, I now need to fill in forms again to cancel.
Like I said, this is bad service!!
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
23 Sept 2020, 13:07Hello SUZETTE M,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply23 Sept 2020, 13:07
Official
Hello SUZETTE M,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
23 Sept 2020, 13:59Hello SUZETTE M,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply23 Sept 2020, 13:59
Official
Hello SUZETTE M,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
SM
SUZETTE M's updateReviewer Update
23 Sept 2020, 14:15Thanks for cancelling the medical aid on my name.
Looks like I should have lodge a complaint with Hellopeter a long time ago.
But unfortunately, I would have thought you would help me, as regards to the matter I do not receive nearly as much income as you wanted me to pay, but clearly you just cancelled.
Still your company did not even have the decency to phone me still as today, since I first lodge my complain.
Looks like I should have lodge a complaint with Hellopeter a long time ago.
But unfortunately, I would have thought you would help me, as regards to the matter I do not receive nearly as much income as you wanted me to pay, but clearly you just cancelled.
Still your company did not even have the decency to phone me still as today, since I first lodge my complain.
SM
SUZETTE M's update23 Sept 2020, 14:15
Reviewer Update
Thanks for cancelling the medical aid on my name.
Looks like I should have lodge a complaint with Hellopeter a long time ago.
But unfortunately, I would have thought you would help me, as regards to the matter I do not receive nearly as much income as you wanted me to pay, but clearly you just cancelled.
Still your company did not even have the decency to phone me still as today, since I first lodge my complain.
Looks like I should have lodge a complaint with Hellopeter a long time ago.
But unfortunately, I would have thought you would help me, as regards to the matter I do not receive nearly as much income as you wanted me to pay, but clearly you just cancelled.
Still your company did not even have the decency to phone me still as today, since I first lodge my complain.