NM
Noluvo M
1 reviews | Active since Jun 2019
09 Oct 2020, 14:08
Bad service indeed
In July 2020 i received a call from pharmacy direct advising me that they will be changing our chronic medication because it's out of stock, now my problem is if i go to my local pharmacy there is a co-payment if 30%, now i have to settle for generics which we have problems with. Now why take risks that could be prevented, it's not my fault that the designated pharmacy doesn't have stock, i pay for my medical aid every month without fail now why should our health be compromised because of something that not our fault. This is not the service we pay for. We still waiting for bonitas to call us. Its been 5 days without medication and numerous calls made to Bonitas
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
09 Oct 2020, 14:56Hello Noluvo M,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's reply09 Oct 2020, 14:56
Official
Hello Noluvo M,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
14 Oct 2020, 07:55Hello Noluvo M,
Thank you for submitting a comment to us through Hellopeter.
According to our telephonic conversation, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to our telephonic conversation, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply14 Oct 2020, 07:55
Official
Hello Noluvo M,
Thank you for submitting a comment to us through Hellopeter.
According to our telephonic conversation, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to our telephonic conversation, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team