NM
Noluvo M
1 reviews | Active since Jun 2019
07 Jan 2026, 17:10
Bad service from your DSP
I hate the fact that you have to choose a pharmacy for me…right now I’m sitting here without my chronic medication because pharmacy direct did not deliver my medication. I have been on the line with them for 2 days it’s like they are doing me a favour yet I’m paying for this service
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
08 Jan 2026, 08:22Hello Noluvo M
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We have escalated this matter to Pharmacy Direct for further investigation.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We have escalated this matter to Pharmacy Direct for further investigation.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply08 Jan 2026, 08:22
Official
Hello Noluvo M
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We have escalated this matter to Pharmacy Direct for further investigation.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We have escalated this matter to Pharmacy Direct for further investigation.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
NM
Noluvo M's updateReviewer Update
08 Jan 2026, 09:23No no no please don’t, I have no contract with pharmacy direct, why should I be inconvenienced & frustrated with a DSP that I never chose in the first place.
I’m paying for this service.
You guys have no regard for people
I’m paying for this service.
You guys have no regard for people
NM
Noluvo M's update08 Jan 2026, 09:23
Reviewer Update
No no no please don’t, I have no contract with pharmacy direct, why should I be inconvenienced & frustrated with a DSP that I never chose in the first place.
I’m paying for this service.
You guys have no regard for people
I’m paying for this service.
You guys have no regard for people
Bonitas Medical Fund's replyOfficial
09 Jan 2026, 12:00Hello Noluvo M Thank you for reaching out to us via hellopeter. Please note that Pharmacy Direct attempted to contact you regarding your complaint but was unable to reach you. A detailed email has been sent to you advising that the parcel is out for delivery and a pre-alert has been sent to the couriers to ensure successful delivery. We sincerely apologise for any inconvenience caused and truly appreciate your patience throughout this process. Kind regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's reply09 Jan 2026, 12:00
Official
Hello Noluvo M Thank you for reaching out to us via hellopeter. Please note that Pharmacy Direct attempted to contact you regarding your complaint but was unable to reach you. A detailed email has been sent to you advising that the parcel is out for delivery and a pre-alert has been sent to the couriers to ensure successful delivery. We sincerely apologise for any inconvenience caused and truly appreciate your patience throughout this process. Kind regards,
Bonitas Team
Bonitas Team
NM
Noluvo M's updateReviewer Update
09 Jan 2026, 12:15Please don’t do that… DO NOT PATRONIZE ME. If you have take care to call me as your customer you would know that no one tried to call me, I received an email from Theo sent him one back he never called, I had to call them back.
So please don’t tell me you’re sorry you not, and this time I’m really not letting this slide as I have been doing for the previous months
So please don’t tell me you’re sorry you not, and this time I’m really not letting this slide as I have been doing for the previous months
NM
Noluvo M's update09 Jan 2026, 12:15
Reviewer Update
Please don’t do that… DO NOT PATRONIZE ME. If you have take care to call me as your customer you would know that no one tried to call me, I received an email from Theo sent him one back he never called, I had to call them back.
So please don’t tell me you’re sorry you not, and this time I’m really not letting this slide as I have been doing for the previous months
So please don’t tell me you’re sorry you not, and this time I’m really not letting this slide as I have been doing for the previous months