Bad Service from Staff

Yesterday was a confusing day and to still have people treat others as if they above everyone and everything. We canceled our medical simply because of one of these reasons unprofessionalism. I went into the Gandi square branch to enquire and the two ladies there were so impatient and oblivion. Because bonitas debit this month but I canceled them in September this was confusing and when the older lady assisted she the said we should go to the offices in Braamfontein when we asked her where this is she said Angazi (which means I don't know) when I asked her why the medical aid debit me this month she said again Angazi ( which means I don't know) again. The have a sign clear to see that have a zero tolerance abuse towards their staff. But do they understand the fact that when you are asked I question rather find out from the relevant source then to say I don't know to each question that is brought before you or asked. This is a time to be polite and share kindness as to appreciate you job so that others will appreciate your services..