Bad service from Bonitas/ Momentum

Pathetic service from Bonitas regarding payment. I was in an accident around 2 and a half months ago and had to go to the emergency rooms at the hospital. The claim was incorrectly processed and dispite numerous calls in to get this sorted out I have had no luck. Now the emergency rooms have sent me notice for the non payment saying that they are handing the account over to their legal team as it has not yet been settled. This is now directly going to affect my credit score which in all my years I have never missed a payment. Now I am looking to buy a house and this will have a direct impact on that. I only joined Bonitas at the beginning of the year and unfortunately the service that I have received from them have been nothing short of shocking. If I was allowed to change medical aids I would do so in a heartbeat. I would advise anyone that is considering to join Bonitas to look the other way as since Momentum have taken over their admin the service has just been pathetic.