NN
Nonhlanhla N
1 reviews | Active since Mar 2024
28 Apr 2026, 12:34
bad service from bonitas medical aid on claim for optical
I have never been so disturbed, left crushed with the service I have been receiving form bonitas medical aid my ckaim has been sitting with the claim division since 18 March 2026, and this is for optical, but there has been no communication to pay the provider for my spectacles. It has been a challenge to get my spectacles. It's been more than a month, no service. What is said is this is beginning to affect my health. But no one cares at all.
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Replies (2)
Bonitas Medical Fund's replyOfficial
28 Apr 2026, 12:37Hello Nonhlanhla
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply28 Apr 2026, 12:37
Official
Hello Nonhlanhla
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
NN
Nonhlanhla N's updateReviewer Update
29 Apr 2026, 17:39Good Day
There is nothing new. Please see my message below. I am still without spectacles as the medical aid has not paid the provider. I am experiencing pain in my eyes as the prescribed spectacles are with the provider, but the medical aid has not paid. I regret being a member of Bonitas Medical Aid, as my health is affected by the decisions of the medical aid.
There is nothing new. Please see my message below. I am still without spectacles as the medical aid has not paid the provider. I am experiencing pain in my eyes as the prescribed spectacles are with the provider, but the medical aid has not paid. I regret being a member of Bonitas Medical Aid, as my health is affected by the decisions of the medical aid.
I am writing to formally raise a concern regarding my claim, which reflects as paid on my statement; however, the optometrist has confirmed that they have not received the funds. As a result, I am unable to collect my prescribed spectacles.
This claim dates back to 18 March 2026, and the delay has now exceeded the 21-day turnaround time. The lack of resolution is unacceptable, especially considering that this is affecting my health, as I currently do not have my prescribed spectacles.
I have made several follow-ups through your call centre, but no clear explanation or resolution has been provided. Additionally, I am concerned about the service received from the allocated PPN provider, as there has been a significant delay in responding to queries.
Please urgently investigate and provide clarity on:
- Why does the payment reflect as processed, but has not reached the service provider
- The exact status of the payment
- When will the optometrist receive the funds so that I may collect my spectacles
For your reference:
Membership Number: ***
Reference Number: 280426QHJH07G
Membership Number: ***
Reference Number: 280426QHJH07G
I must express my dissatisfaction with the level of service I have received. After being a member for 7 years, I did not experience such issues previously. This situation has led me to reconsider my membership, as the medical aid is currently not serving its intended purpose.
Should this matter not be resolved urgently, I will have no option but to escalate the complaint further.
I look forward to your prompt response.
NN
Nonhlanhla N's update29 Apr 2026, 17:39
Reviewer Update
Good Day
There is nothing new. Please see my message below. I am still without spectacles as the medical aid has not paid the provider. I am experiencing pain in my eyes as the prescribed spectacles are with the provider, but the medical aid has not paid. I regret being a member of Bonitas Medical Aid, as my health is affected by the decisions of the medical aid.
There is nothing new. Please see my message below. I am still without spectacles as the medical aid has not paid the provider. I am experiencing pain in my eyes as the prescribed spectacles are with the provider, but the medical aid has not paid. I regret being a member of Bonitas Medical Aid, as my health is affected by the decisions of the medical aid.
I am writing to formally raise a concern regarding my claim, which reflects as paid on my statement; however, the optometrist has confirmed that they have not received the funds. As a result, I am unable to collect my prescribed spectacles.
This claim dates back to 18 March 2026, and the delay has now exceeded the 21-day turnaround time. The lack of resolution is unacceptable, especially considering that this is affecting my health, as I currently do not have my prescribed spectacles.
I have made several follow-ups through your call centre, but no clear explanation or resolution has been provided. Additionally, I am concerned about the service received from the allocated PPN provider, as there has been a significant delay in responding to queries.
Please urgently investigate and provide clarity on:
- Why does the payment reflect as processed, but has not reached the service provider
- The exact status of the payment
- When will the optometrist receive the funds so that I may collect my spectacles
For your reference:
Membership Number: ***
Reference Number: 280426QHJH07G
Membership Number: ***
Reference Number: 280426QHJH07G
I must express my dissatisfaction with the level of service I have received. After being a member for 7 years, I did not experience such issues previously. This situation has led me to reconsider my membership, as the medical aid is currently not serving its intended purpose.
Should this matter not be resolved urgently, I will have no option but to escalate the complaint further.
I look forward to your prompt response.