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alicia B

1 reviews | Active since Apr 2015

11 Feb 2019, 23:01

Bad service from Bonitas medical aid

My work has changed most us from Fedhealth to Bonitas medical aid. And from day 1 I have been havung issues getting my dependat loaded.

I phone them then one person tells you a story and after phoning 3 times I finally got the correct info and was told to email to the membermaint email. I did as requested then the surname they loaded her on was incorrect.

Yet again after phoning twice was I told to email the info to membermaint. After doing so I waited 2 weeks and no respond so I phoned again. Only to betold sorry no one checked or gave me feedback. Thank you for tellong what I know. And his words to was that someone will look at now and till to date I have received no communication nor is the surname corrected.

My name is Alicia van Blerk and at this moment I think Bonitas was a bad choice.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply12 Feb 2019, 10:31
Official
Hello dast11,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

 

Bonitas Medical Fund
Bonitas Medical Fund's reply12 Feb 2019, 14:06
Official
Hello dast11,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team