Bad service from Bonitas boncap

I'm on the Boncap option.Im very disappointed in the service received which is non so far except for my chronic medication which is only R126 a month.Im paying them over R1600 a month.I have been a member since March 2019 and never had any radiology or pathology claims paid for. I had a visit to Emergency unit last week and without any hesitation they immediately reject my claim. I send a email to query the the rejected claim only to find out via phone call that I had to make due to no contact or communication on the matter from their side.No Authorisation was requested from trauma unit on my behalf and therefore my claim gets rejected. So I'm responsible for other people's jobs that includes sending correct information from one party to another. Due to lack and *********** behavior of people getting paid to do their job I end up having to pay the whole bill which includes the Er Doctor and a pathology bill of over R1500.Its a total **** and money making business. U pay every month but don't use every month. Best idea to all having the same problem is to open a savings account take that monthly premium you paying them and save it for medical costs when needed. I had just about enough of people ignoring me,being a fool with emails and no results.Gp consultations and chronic medication is about all they good for. And the both of that doesn't nearly come close to your monthly premium.So people wise up.