AS
Andries S

1 reviews | Active since Jan 2015

08 May 2018, 12:28

Bad Service from Bonitas

bad service, we have bought a wheel chair for my wife's foot operation, because she is not allowed to walk on it for four months, we handed in all the paperwork, with practice number, nappi cade and doctors prescription and a letter, still they do not want to refund, so what is the use of paying all that money. I have handed in the wheel chair support invoice and they refund it, but do not want to refund the wheel chair, what a joke.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply08 May 2018, 15:53
Official

Hello Andriespetra,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the membership number and contact details in order for us to assist with your query.

Please note that your personal information is not showing on the public view platform.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply16 May 2018, 22:40
Official

Hello Andriespetra,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team