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Antoinette D
1 reviews | Active since Feb 2022
09 Feb 2022, 07:24
bad service from boncap
I dont tbink all your members love you when they are through to your call centre and ask to be put through to your PMB departmeng to try sort out YOUR mess and you put throubh to any department other than pmb department. Then call *** and ask for pmb not callcentre and they put you back to call centre. I waster R40.00 airtime as a government pensioner on this issue and spoke to 4 receptionists who would not help. I gave all the names written downAsk to speak to reception manager whose name i also have who promised to call back znd never did. Your customer service is totally non existant.shame on you!
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Replies (2)
Bonitas Medical Fund's replyOfficial
09 Feb 2022, 08:50Hello Antoinette D
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply09 Feb 2022, 08:50
Official
Hello Antoinette D
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
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Antoinette D's updateReviewer Update
09 Feb 2022, 09:03Thank you for the generic reply but exactly when do you intend sortin out my issue. You dont have the issues or the problem i was calling about znd you dont have my telephone number so how exactly do you intend contacting me??
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Antoinette D's update09 Feb 2022, 09:03
Reviewer Update
Thank you for the generic reply but exactly when do you intend sortin out my issue. You dont have the issues or the problem i was calling about znd you dont have my telephone number so how exactly do you intend contacting me??