BAD SERVICE FOR CHANGING MEDICAL AID

Bonitas Medical Aid was on my husbands name JA Earle Membership No *** and SF Earle as the Dependant requested on the 22/7/2015 that a swop need to take place from his name to my name. On the 25/7/2015 received a mail from them that the swop was done. On the 29/7/2015 JA Earle received a confirmation that his membership will be terminated on the 31/7/2015 thereafter SF Earle received a SMS with<br> my Membership No *** however it is only available from the 1/9/2015, immediately phoned and send<br> them a e-mail confirming that is not what I have requested because now I will be without a Medical Aid for a <br> month and then on the 1/8/2015 a monthly instalment was deducted from JA Earle's Member Ship. Phoned<br> them his morning to confirm is the date was changed still showing the 1/9/2015