1 reviews | Active since Jan 2015
BAD SERVICE
My husband is on medical aid with bonitas, boncap option so every year he have to send his income documents, so last year he did send all the documents that was required. Bonitas did not respond or contact him come to January they double debit him and we called them and they said documents was not received, we email the documents again they only send him auto reply email saying they received his query since then there was no feedback or call from Bonitas. Again this month double debit went off on his account. I've send them email on 02/02/21, I only received autoreply email with query no:020221QDXVLK. Bonitas customer service they provide BAD SERVICE, they don't get back to the customer. My husband wants his money back or else we will take Bonitas to ombudsman because what they are doing is stilling, *****. unhappy client.
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
I would like to know when my husband is getting the refund for 2 months as he send all the documents that was required on time last year and he was debited wrong amount. Please assist with the refund issue.
I would like to know when my husband is getting the refund for 2 months as he send all the documents that was required on time last year and he was debited wrong amount. Please assist with the refund issue.