NW
Nicole W
1 reviews | Active since Sept 2022
20 Sept 2022, 11:55
Bad service
They have a habit of suspending my benefits at the beginning of every month after having done a manual payment previous month end (25) and sending proof of payment.i then have to resend proof of payment to the accounts department so they can unsuspend my benefits however this time I am not getting any response .. the only email I keep getting is that my medical aid is suspended .this is frustrating and a tedious task every month
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
20 Sept 2022, 12:57Hello Nicole W
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply20 Sept 2022, 12:57
Official
Hello Nicole W
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
20 Sept 2022, 13:58Hello Nicole W
Thank you for notifying us of your complaint.
Thank you for notifying us of your complaint.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply20 Sept 2022, 13:58
Official
Hello Nicole W
Thank you for notifying us of your complaint.
Thank you for notifying us of your complaint.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
28 Sept 2022, 15:43Hello Nicole W
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Bonitas Medical Fund's reply28 Sept 2022, 15:43
Official
Hello Nicole W
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team