lM
lesedi M

1 reviews | Active since Dec 2019

10 Aug 2023, 15:39

bad service

still no feedback , your service is pathetic to say the lest . still waiting for feedback even today . no call or email from your side . i demand a manager to give me call and give good reasons for this revolting service

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply11 Aug 2023, 08:28
Official
Hello Lesedi M,

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We are investigating this matter.
  
We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas Team.

Bonitas Medical Fund
Bonitas Medical Fund's reply11 Aug 2023, 11:58
Official
Hello Lesedi M,
 
Thank you for submitting a comment to us through Hello Peter.
 
As per our telephonic conversation, we hereby confirm that your concern has been addressed and this matter has been resolved.
 
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
 
We apologise for any inconvenience caused to you.
 
Regards,

Bonitas Team.