Bad service ever

I'm registered on the back and neck programme since the 18/01/2023 and i was told the funds are available for the programme and all claims will be paid from the back and neck programme. On the 13/02/2023 i went to the DBC Silver Oaks centre to consult, their first claim of R1 414.80 was paid from my day-to-day not from the back and neck programme, i have informed Bonitas about this in February 2023 even today my query is not resolved they keep on saying it will be re-processed i must wait for 15 working days but nothing is happening every time when i call i must explain my problem from the start and i keep on waiting for waiting period, I'm so disappointed in Bonitas.