Bad *********** Service

If there was a zero I would give it. Dealing with the people that responds to email queries has been so painful. I have been on the standard plan for Bonitas. I requested to move to the Bonsave option and this was motivated and accepted after the timeframe for change of option. I have not used any funds for the year on the Standard option and this change was processed mif Jan 2024. I pay via DPM so the payments are in advance and therefore I paid on 02 Jan 2024 for premium for Standard option. I am requesting the refund for the difference in premium from Standard to Bonsave but no join with getting feedback as to whether I will be refunded or whether I would be credited this amount. Secondly, I want to change it to payment via salary and through employer. I am paid on 15th of every month and querying if whether if this is effected now whether I will be paying the debit order for DPM on 02 Feb 2024 due to the timelines for change to payment details and then also pay again on 15 Feb 2024 which but I cannot get a straight answer from Bonitas with a clear explanation. It is all these one line vague responses. I am so fed up with the customer service. Absolutely pathetic and frustrating as you feel something so important is being managed by people who do not even have the ability to respond adequately let alone deal with these issues. I though Bonitas had improved but looks like nothing has changed when it comes to customer service and it is unfortunate that the impression of service of his medical is as good as the people that represent Bonitas because they are just giving Bonitas a bad reputation