BAD SERVICE

My father was admitted to hospital 3 months ago with a heart condition (PMB condition) he had to get a pacemaker. This happened in the 3-month general waiting period 1. He was transferred to a government hospital from the private hospital because of wrong information given to the hospital from the medical aid 2. Next day he had to be transferred back to the private hospital 3. We are 3 months down the line and struggling to get info regarding claims that needs to be paid every time we follow up we are told the claims has been referred back for re processing as it was rejected in error and needs to be re processed as a PMB condition I have never received such bad service in my life and I am still waiting for a manager to phone me back regarding this issue.