BAD SERVICE - claims are always a problem month in and month out

I have been complaining on this platform about the inability of MEDSCHEME claims assessors to pay PMB claims correctly the first time. The only requirement from the LAB is to use the proper ICD 10 code which should link the warfarin test code 3605 and 3606 to pay automatically from my mother treatment plan. Over and over i have to deal with the same enquiries PATHCARE claims rejected is it so hard for Bonitas Boncap and medscheme claims assessors to pay the claims correctly? Please can you AT BONITAS tell me what moe I need to do to have you do your job correctly the first time because when you ask certain people to look at why the first account was correctly processed they tell you that they will help me now but please follow the right claims procedure in other words don't BOTHER ME.... Client should not have to watch to see if the claims are being paid correctly . Please tell me what do you need me to do I48.0 is being used by the LAB it has nothing to do with a specialist linking but simply a treatment plan that the client receives t o have These test paid from.