1 reviews | Active since Jul 2015
Bad service -Claims
I submitted a refund on 21 May 2026 to Bonitas and I was told that it was going to take 10 days. However, on 24 May Bonitas told me that my claim was processed for payment. Little did I know that it was not going to happen. I followed up on 2 Jun 2026 asking the reason as to why the processed claims were not in my bank account. I was told in writing that it was going to take 24 to 48 hours. The next day I was told that it was going to be paid on 15 June. Now my budget is messed up, my car debit order was returned unpaid and my credit is being messed up. I asked how long does it take to get a refund claim, the person who was helping me refused to give me the answer.
This was for the first time to request a claim refund.
Also it takes hours or a day to get a responds from Bonitas when claiming and this was the worst service that I have ever get
We sincerely apologise for the frustration and inconvenience you’ve experienced, especially with the delays and the changing timelines provided. We understand the impact this has had on you, and this is not the level of service we aim to provide.
Please be assured that your matter has been escalated for urgent attention, and we are following up on your payment as a priority. Our team will contact you directly to provide further clarity and assist in resolving this as quickly as possible.
Kind regards,
Bonitas team
We sincerely apologise for the frustration and inconvenience you’ve experienced, especially with the delays and the changing timelines provided. We understand the impact this has had on you, and this is not the level of service we aim to provide.
Please be assured that your matter has been escalated for urgent attention, and we are following up on your payment as a priority. Our team will contact you directly to provide further clarity and assist in resolving this as quickly as possible.
Kind regards,
Bonitas team