BAD SERVICE

I'm writing this review because I don't know anymore how to communicate Bonitas consultants. My medical aid number is ***.I spoke to Nhlanhla on 19/2/2025 as I received email that my medical aid was suspended as I paid short.I told her payment of R2150.00 was done on the 5/2/2025 she stated proof of payment was received and she uplifted the suspension and will forward the proof to the accounts department to update my payment as I needed to take my daughter to see a doctor. This evening we get another email stating the medical aid is suspended yet again on the same day I spoke to Nhlanhla.I am very frustrated as I do not owe the premium but Bonitas is treating my family unfairly due to their system not updating and staff incompetence. Also my concern is December 2024 we still had available amount on our day to day R4180.00 my question is why that amount was not carried over to the 2024 benefits since I paid for them the full amount for the year 2024.Why must I forfeit that amount. Reference number received on the 19/2/2025 is:190255QSXVJI

I hope to get clarification from Bonitas with your help.

Kind Regards Raymond Sefanyetso *** Mirriam Sefanyetso ***