MM
Mpho M
1 reviews | Active since Dec 2020
05 Jul 2023, 06:46
Bad service
its so annoying to have a medical aid that doesnt work for you. i went to a doctor who refused to assist me because my funds were insufficient.. i had to pay from my pocket money that i didnt plan for when i checked my online profile i do have funds..... i dont know whats the point of paying every month and not get help when you need it. its not the first time i see this doctor and now i had to pay but i have funds... thats so unfair really
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
05 Jul 2023, 07:55 Hello Mpho M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply05 Jul 2023, 07:55
Official
Hello Mpho M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
10 Jul 2023, 15:50Hello Mpho M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply10 Jul 2023, 15:50
Official
Hello Mpho M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team