1 reviews | Active since Feb 2012
Bad service - Cant resolve a simple query - take money in May for the Month of June
In April i had an issue with my debit order - there was a shortfall - so i paid the shortfall. By accident i paid the shortfall twice. It is now been a month - with vague emails back and forth. They will not pay back the extra amount that i have overpaid. Now i get an email saying they took the R620 for the Month of June - this was in May - HOW DO YOU WANT TO TAKE AN AMOUNT IN MAY ALREADY FOR THE MONTH OF JUNE???????????????????????? They have received their full amount for June - they are refusing to pay back my money. THIS IS TOTALLY UNACCEPTABLE Please see all the reference numbers and 2 emails stating that they are busy processing the refund: 040618QT9JP0.
Query Number : 040618QT9JP0
Query Number : 010618QT7ZZF
Your query number is : 010618QT7ZZF.
Your query number is : 010618QT7ZZ9.
our query number is : 170518QSJ1NP.
Your query number is : 150518QSFHK7.
Your query number is : 150518QSFHMB.
100517Q8JNKS - CJ Visser - ********** 5727 - ********** 5727 [MI ********** 94]
Your query number is : 140518QSB035.
Dear Mrs Catharina J Visser,
Member Number : ********** 5727 Query Number : 140518QSB035 Query Type : MAINTENANCE-BANKING DETAILS
Thank you for your email dated the 14 May 2018.
In order to process the refund we need the following documents please as the details we have on file is out dated. 3months stamped bank statements/ letter from the bank ID copy.
Should you require any further information, please contact customer services on ***or email us at **********
Please update your personal details on a regular basis to ensure that you receive the latest updates from Bonitas.
Best Wishes,
Meagan Philander
Dear Mrs Catharina J Visser,
Member Number : ********** 5727 Query Number : 150518QSFHMB Query Type : CONTRIBUTIONS-REFUND REQUESTS
Thank you for your email dated 15/05/2018.
As per our telephone comunication, please provide us with your ID copy and recent stamped bank statement in order for us to process the refund due to you.
Should you require any further information, please contact customer services on ***or email us at **********
Please update your personal details on a regular basis to ensure that you receive the latest updates from Bonitas.
Best Wishes,
Gwen Dothli
Phone ***Email **********
Hello Silla99,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello Silla99,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello Silla99,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication , we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello Silla99,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication , we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team