SS
Sa S
1 reviews | Active since Jul 2017
06 Feb 2021, 11:07
Bad service by bonitas medical fund
I was referred to a cardiologist by my GP and now bonitas is refusing to pay cardiologist claim saying I was not referred. My expectation is that they should know better that one can't just go to the cardiologist without a referral from the general practitioner.
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Replies (2)
Bonitas Medical Fund's replyOfficial
08 Feb 2021, 10:23Hello Sa S,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number privately (to protect you your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number privately (to protect you your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards,
Bonitas Team
Bonitas Medical Fund's reply08 Feb 2021, 10:23
Official
Hello Sa S,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number privately (to protect you your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number privately (to protect you your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
12 Feb 2021, 12:14Hello Sa S,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply12 Feb 2021, 12:14
Official
Hello Sa S,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team