RP
Robbie P
1 reviews | Active since Nov 2017
23 Mar 2021, 16:21
BAD SERVICE BONITAS
SINCE LAST WEEK MONDAY I HAVE BEEN WAITING FOR A RESPONSE FROM BONITAS. I WAS PROMISED A MANAGER WOULD CALL ME ON WEDNESDAY THIS NEVER HAPPENED. THEY MADE A ERROR BUT CANNOT SORT IT OUT. MY HUSBAND NEEDS MEDICATION BUT CANNOT GO HE IS A DIABETIC WISH I COULD SIMPLY GET HOLD OF A MANAGER
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Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
24 Mar 2021, 07:33Hello Robbie P,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Medical Fund's reply24 Mar 2021, 07:33
Official
Hello Robbie P,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
RP
Robbie P's updateReviewer Update
24 Mar 2021, 08:10BONITAS I THINK TO REQUEST PATIENCE IS VERY UNPROFESSIONAL THIS HAS BEEN GOING ON FOR WEEKS. MY HUSBAND IS DIABETIC HE NEEDS HIS MEDICATION WHAT DO YOU NOT UNDERSTAND YOU HAVE MADE AN ERROR!!!! CLEARLY YOU WANT MY MONEY BUT DO NOT WANT TO SORT YOUR PROBLEMS OUT!!! REQUEST PATIENCE?? OUR HEALTH IS MORE IMPORTANT THAN US HAVING PATIENCE WITH YOU!!!! YOUR REQUEST IS SHOCKING TO SAY THE LEAST. THIS STATEMENT & IGNORING OUR REQUEST IS OBVIOUS THAT YOU DO NOT CARE ABOUT CUSTOMER SERVICE AND THE HEALTH OF YOUR MEMBERS. PLEASE ALSO EXPLAIN WHY WHEN I D PATERSON (WITH MEMBERSHIP NUMBER) EMAILS YOU - YOUR COMPANY RESPONDS TO H.A. PATERSON - ALSO EXTREMELY UNPROFESSIONAL.
RP
Robbie P's update24 Mar 2021, 08:10
Reviewer Update
BONITAS I THINK TO REQUEST PATIENCE IS VERY UNPROFESSIONAL THIS HAS BEEN GOING ON FOR WEEKS. MY HUSBAND IS DIABETIC HE NEEDS HIS MEDICATION WHAT DO YOU NOT UNDERSTAND YOU HAVE MADE AN ERROR!!!! CLEARLY YOU WANT MY MONEY BUT DO NOT WANT TO SORT YOUR PROBLEMS OUT!!! REQUEST PATIENCE?? OUR HEALTH IS MORE IMPORTANT THAN US HAVING PATIENCE WITH YOU!!!! YOUR REQUEST IS SHOCKING TO SAY THE LEAST. THIS STATEMENT & IGNORING OUR REQUEST IS OBVIOUS THAT YOU DO NOT CARE ABOUT CUSTOMER SERVICE AND THE HEALTH OF YOUR MEMBERS. PLEASE ALSO EXPLAIN WHY WHEN I D PATERSON (WITH MEMBERSHIP NUMBER) EMAILS YOU - YOUR COMPANY RESPONDS TO H.A. PATERSON - ALSO EXTREMELY UNPROFESSIONAL.
Bonitas Medical Fund's replyOfficial
30 Mar 2021, 16:18Hello Robbie P,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Providing superior customer service is important to us and any feedback we receive from our clients is an opportunity for us to measure our service, please do rate our service back.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Providing superior customer service is important to us and any feedback we receive from our clients is an opportunity for us to measure our service, please do rate our service back.
Regards,
Bonitas Team
Bonitas Medical Fund's reply30 Mar 2021, 16:18
Official
Hello Robbie P,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Providing superior customer service is important to us and any feedback we receive from our clients is an opportunity for us to measure our service, please do rate our service back.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Providing superior customer service is important to us and any feedback we receive from our clients is an opportunity for us to measure our service, please do rate our service back.
Regards,
Bonitas Team