Bad Service

Bonitas has to be the WORST medical aid ever!!! I while ago (2020) I received a call from an agent to confirm who should be my nominated GP. I gave the names of 2 GP's which was Dr. A****ker and Dr. Bawoodien which he confirmed was placed as my nominated GP's then. Today I spoke to someone to query why Dr. Bawoodien's claims was being rejected and was told Dr. Bawoodien is link to my dependent only; how the hell does it only get linked to a dependent and not the main member as well, its just common sense also. I DEMAND that this be investigated!! The funny thing is I spoke to other agents recently to query Dr. Bawoodien's claims and no one told me that this doctor was never my nominated GP, how is that???? I will not be held accountable for these rejected claims when I know I confirmed that both these doctors was nominated in 2020 by a Bonitas agent. There was a claim rejected for this said doctor in December 2021 as well, when I called to query I was informed that there was sufficient benefits at 31 December 2021 in order for the pay the account and that the doctors rooms are not claiming correctly; I was told that they are doing a quotation and not putting it through as a claim, they need to resubmit as a claim. I need to take my son to the GP later and was now told telephonically that I should should wait for this query to be resolved first. According to the Dr. Bawoodien's rooms I now have 3 outstanding accounts due to Bonitas incompetence. I'm still waiting on claims of September 2021 that was also not paid due for Dr. A****ker due to your system errors; I hope this doesn't query also does not take 2 months to be resolved like my other open query. I'm paying so much money per month and are getting such poor service. Now both these GP's has outstanding/rejected claims and I need to wait on Bonitas and can't take my child to none these GP's until accounts has been paid. I have sent this communication to Bonitas on 20 April 2022. I have still not received any feedback yet. I have sent another folow-up email 2 days ago, stll now reply