NR
Nicola R
1 reviews | Active since Jul 2015
07 Oct 2022, 16:37
Bad service
I am getting no joy in getting my query resolved. I have called and had calls dropped in my ear. I submitted a request to have my bill for the orthodontist paid through my savings account as per advice from Bonitas staff. They asked me to send a motivational letter and the bill from the orthodontist which I have. Unfortunately its been a few weeks and i am still being asked to send the bill and the doctor has not been paid . Please find Query ID Generated - 280922Q98T2G related to ***
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
09 Oct 2022, 23:31Hello Nicola R
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply09 Oct 2022, 23:31
Official
Hello Nicola R
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
18 Oct 2022, 13:52Hello Nicola R Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply18 Oct 2022, 13:52
Official
Hello Nicola R Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team