BAD SERVICE, BAD ATTITUDE WHEN YOU PHONE IN. JUST BAD BAD MEDICAL AID

Item: Bonitas Medical Fund
Rating: 1
Author: JC V

This is not my 1st bad experience as I struggle since 2017 to get authorization from them and at the end I had to pay all my scopes out of my pocket. Why have a medical aid if they don't pay you back for their late reaction not giving authorization in time. As I have paid out of my pocket the hospital R4565.00 and the DR R3000.00 for my scope to be done they now have the nerve to ask for more info. Will any person pay so much out of their pocket to **** them. Surely they can see from all my emails how I struggle to get authorization and even phoned wherein I was told that no emails were on their system. I am in no position to pay so much money due to Bonitas negligence, no use to say apology for delay in responce, you need to pay me back your mistake not mine. I will be going on pension soon and therefor I am stuck with Bonita till then.

Helpful (0)

Replies (3)

Bonitas Medical Fund's replyOfficial

13 Jun 2019, 12:58

Hello JC VENTER

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply13 Jun 2019, 12:58

Official

Hello JC VENTER

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

JC V's updateReviewer Update

25 Jun 2019, 08:11

Thanks for nothing done by paying me back for my payments made to provider. Instead you rather pay Garden City Clinic as confirmed via sms. I am in desperate need for my refund. Plse this is 3weeks and I don't need calls just to make me feel better and no refund

JC V's update25 Jun 2019, 08:11

Reviewer Update

JC V's updateReviewer Update

04 Jul 2019, 15:35

How does Bonita operate????? Rather pay the service provider more than what I had to pay, and yet I am still waiting for my refund. Why pay the provider if I am the one that had to be paid due to Bonita not responding in time with autorisation number

JC V's update04 Jul 2019, 15:35

Reviewer Update