BM
Bongiwe M
1 reviews | Active since May 2020
08 Apr 2021, 12:48
Bad service
Very disappointed in Bonitas medical fund service they don't know how to treat customers their customer service is very bad they promise to call you back but they never do, they fail to explain the different options we have as their customers but whenever you go to the doctor after a few days you receive endless emails about no payment when you call they tell you what what is not covered for mxm. Question is why weren't we told?
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
08 Apr 2021, 13:06Hello Bongiwe M,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with your membership number (to protect you your personal information not be visible on this public forum), in order to assist with your query.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with your membership number (to protect you your personal information not be visible on this public forum), in order to assist with your query.
Regards,
Bonitas Team
Bonitas Medical Fund's reply08 Apr 2021, 13:06
Official
Hello Bongiwe M,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with your membership number (to protect you your personal information not be visible on this public forum), in order to assist with your query.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with your membership number (to protect you your personal information not be visible on this public forum), in order to assist with your query.
Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
13 Apr 2021, 19:48Hello Bongiwe M,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We also encourage you to take time and revisit your review, it will mean a lot to us.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We also encourage you to take time and revisit your review, it will mean a lot to us.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply13 Apr 2021, 19:48
Official
Hello Bongiwe M,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We also encourage you to take time and revisit your review, it will mean a lot to us.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We also encourage you to take time and revisit your review, it will mean a lot to us.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team