RS
Refilwe S

1 reviews | Active since Jun 2015

06 Jul 2017, 10:20

Bad service and no care to their clients time.

<p>I was insured through my previours Company with boitas Medical at for 6 years</p> <p>when I resigned, i called bonitas to self insure, as a quote the first consultant never told me that when you self insure you pay in advance this means that i would have to pay a double debit. when i called to follow up on self insuring i was then told about having to pay a double debit as i had to pay in advance. I then send an email to canecl my quote request. i then recived an email stating that i have to give 30days notice for my concellation and i had never accepted the quote with Bonitas when i called to query this i spoke to</p> <p>Matsidiso lashabela who was no helpful at all and rude, she reports to sakunzi matla, who never bothered to take my call and assist with my complaint and query because he was too busy. no option to be called back i was kepy on hold for 25min with no assiatnce, Bonitas is by far the worst medical Aid you will never have to deal with. i am noy happy at all after paying R4700 FOR 6 YEARS. This is the service that i got when i called to complain.</p> <p> </p> <p> </p> <p> </p> <p>Resigned</p> <p> </p>

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply06 Jul 2017, 13:16
Official

Hello Rkmota24,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply14 Jul 2017, 08:58
Official

Hello Rkmota24,

Thank you for submitting a comment to us through Hellopeter.

According to the conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team