Bad service and Lairs

Since the beginning we had problems with this medical aid, but I believe in second changes, and now we still have problems lack of communication they just do what suites them best, I mean WE are the clients .... and they say the service is so great its been 2 months since my baby is born and I STILL jave not received my Bonitas baby bag , And according to them " They deliver the bag a week before delivery " okay it never happened we asked they said a week after , okay week past we asked again they said 2 weeks and then after that it was one month and when we asked again they said its on its way and im counting two months already .... Wow thats how they look after their clients .... ! LAIRS .....from day one we had two different medical aid numbers , the people are rude they could not even solve that problem .... they said our benefit date was immediately from first day of contribution..LAIRS! After a struggle and a big fight we got covered. SO SICK of this medical aid you pay a fortune "contribution" and then still you have to pay in because they do not cover...! While you sit and listen how great Discovery's lowest plan are , they cover everything you dont even have to pay in R5 For "Tampons" ( just figure of speech) because thats how stupid bonitas is .... But BONITAS thanks for your Lovely service thanks for my bonitas bag ... I give u guys a 0 ...