Bad service and failure to communicate

I am Bonitas member, recently my premium got increased but my problem is that I never received a communique to that effect, I only learnt it through my payslip, which I think it's unprofessional.<br> Secondly I put a claim for refund after I paid cash for consultation and I was told the Service provider used a wrong code, I sent an email to get that fixed I was told the invoice does not reflect membership number to date the claim has not been paid. I find that a bit disturbing.