JS
Joy S
1 reviews | Active since Mar 2026
08 Mar 2026, 22:15
Bad service
Iam extremely disappointed with the level of customer service. I have followed up multiple times and still have not received any response. The timeline given to resolve this matter has already passed, and the issue remains outstanding. Due to the lack of communication and service, I will be cancelling my medical aid with immediate effect.
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Bonitas Medical Fund's replyOfficial
09 Mar 2026, 08:17Hello Joy S
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply09 Mar 2026, 08:17
Official
Hello Joy S
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum.
Kind regards,
Bonitas Team