mM
mbrits M
1 reviews | Active since Feb 2017
24 Oct 2022, 13:54
Bad service
Ref nr- 241022QBPSMP - refuse to pay for consulting dr according to careplan! Ref nr- 241022QBPSPM- deleting emails without reading it! Ref nr- 241022QBPSN4- waiting almost 3 weeks for information regarding my careplan and condition !
I have been a member of Bonitas for 10 years but unfortunately their service is really bad! Email is read immediately, ref nr received and that is it! I have to send several emails to get a reply, after weeks I am lucky to get one! Unacceptable service
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
24 Oct 2022, 15:01Hello Madeleine B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply24 Oct 2022, 15:01
Official
Hello Madeleine B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
mM
mbrits M's updateReviewer Update
01 Nov 2022, 09:37Good morning,
It is a week later that I logged my complaint, got one reply on the careplan dr claim not paid - reason rejected - for what reason? Logged a official complain with Council of Medical Schemes.
No reponse from or for the other two reference numbers!!!
Terrible service is a understatement!!!!!!!
Not sure how long must i WAIT patiencely for the response??? Maybe what for another year????
It is a week later that I logged my complaint, got one reply on the careplan dr claim not paid - reason rejected - for what reason? Logged a official complain with Council of Medical Schemes.
No reponse from or for the other two reference numbers!!!
Terrible service is a understatement!!!!!!!
Not sure how long must i WAIT patiencely for the response??? Maybe what for another year????
mM
mbrits M's update01 Nov 2022, 09:37
Reviewer Update
Good morning,
It is a week later that I logged my complaint, got one reply on the careplan dr claim not paid - reason rejected - for what reason? Logged a official complain with Council of Medical Schemes.
No reponse from or for the other two reference numbers!!!
Terrible service is a understatement!!!!!!!
Not sure how long must i WAIT patiencely for the response??? Maybe what for another year????
It is a week later that I logged my complaint, got one reply on the careplan dr claim not paid - reason rejected - for what reason? Logged a official complain with Council of Medical Schemes.
No reponse from or for the other two reference numbers!!!
Terrible service is a understatement!!!!!!!
Not sure how long must i WAIT patiencely for the response??? Maybe what for another year????
Bonitas Medical Fund's replyOfficial
14 Nov 2022, 18:51Hello Madeleine B,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards,
Bonitas Team
Bonitas Medical Fund's reply14 Nov 2022, 18:51
Official
Hello Madeleine B,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards,
Bonitas Team