Bad service

Item: Bonitas Medical Fund
Rating: 1
Author: Grace M

I have requested for a refund from the beginning of October, I was told that it will take me 5 to 7 working for my matter to resolved. Unfortunately im phoning Bonitas every week still no refund but the 3 to 5 working days response

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

05 Nov 2025, 23:07

Hello Grace M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team

Bonitas Medical Fund's reply05 Nov 2025, 23:07

Official

Bonitas Medical Fund's replyOfficial

06 Nov 2025, 08:48

Hello Grace M

Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist.

We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards

Bonitas Team

Bonitas Medical Fund's reply06 Nov 2025, 08:48

Official