1 reviews | Active since Jan 2020
Bad service
I don't understand how Bonitas service thir clients. I received an email saying my contribution is R1736 after adding my son which was in December 2019. They tried to debit an amount of R2002 which I didn't know about it, it bounced back and debited whatever they found. I didn't fight them I paid for short fall of R880. This R880 was allocated by Tuesday and as I was waiting for them to allocate the one they debited that process is taking forever. I send them proof of payment for the amount they debited thinking I'm shortening process for them, but even today it has not been processed. I need them to unsuspended my benefits. As I have a newborn medical aid need to be active all the time because they get sick anytime. This is a **** service that I'm receiving from Bonitas, I can not not be calling them everyday for one thing and receiving different reference number without a way forward. I'm even thinking of cancelling my membership with Bonitas and wouldn't recommend anyone to bonitas due to this service. I'm so disappointed in your bad service.
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team