Bad Service

I was previous a member on my husband's medical aid with Bonitas (***) and on 01 June 2022 he changed jobs and I then took over and became the main member and was issued with a new medical aid number (***) as the plans remained the same. I had a chronic illness Hypothyroidism linked to the previous profile which was never transferred to my new profile. I had requested such but only the chronic medication was activated. With this chronic illness there are certain benefits such as specialist visits and blood tests. I had logged a complaint as I had to see the endocrinologist on 15 Sept 2022 and had some blood tests and these should have been covered by my plan but with the incompetence of the person that transferred my profiles to the new medical aid profile this was not done. I would like this escalated so that all claims pertaining to my chronic illness should be processed. I cannot be held accountable if this was not done on 01 June 2022. I am also unable to access my Bonitas app to access the benefit booster as it is still linked to my husband's previous medical number and not the new one. Can this also be rectified. No feedback is ever received from Bonitas when issues like these are submitted and it is just a waiting came where I need to continuously call to get feedback on anything. I am tired of the bad service.