CG
Cleodene G
1 reviews | Active since May 2018
16 Aug 2023, 15:51
Bad service
I got a response saying my matter was resolved... how. I did t get a call to discuss... I received a email saying I must complete a formal and my contribution will be adjusted to current date... why will it not be backdated to July as I sent my original query back in July on ref and at the time of my new application why did your agent not tell me about the forms. So now I'm being penalized for your negligence. I need someone serious to call me so I can discuss this long outstanding matter and have a real resolution
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
17 Aug 2023, 09:06Hello Cleodene,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team.
Bonitas Medical Fund's reply17 Aug 2023, 09:06
Official
Hello Cleodene,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team.
Bonitas Medical Fund's replyOfficial
17 Aug 2023, 15:44Hello Cleodene,
Thank you for submitting a comment to us through Hello Peter.
As per our telephonic conversation, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards,
Bonitas Team.
Thank you for submitting a comment to us through Hello Peter.
As per our telephonic conversation, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards,
Bonitas Team.
Bonitas Medical Fund's reply17 Aug 2023, 15:44
Official
Hello Cleodene,
Thank you for submitting a comment to us through Hello Peter.
As per our telephonic conversation, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards,
Bonitas Team.
Thank you for submitting a comment to us through Hello Peter.
As per our telephonic conversation, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards,
Bonitas Team.