Bad service

BONCAP is the worst medical aid to deal with: - very poor customer service - your call center agents give different information even though you are asking the same question, its like no one understands what they doing, your put on hold for a long period of time and transfered to different departments constantly without getting an issue resolved - bills don't get paid and are constantly rejected - when you go to a boncap hospital even though a patient is in a serious condition, you expect them to find out if the doctor is on the boncap network - the boncap hospital which your refered to by the call center does not even have a boncap doctor required - after care is not provided after an operation - motivation letters are constantly requested from doctors - it is so difficult to even get basic information from your call center - you'll are not considerate of the older generation and that they do not have all the knowledge of how boncap works, pensioners waste their money on the long calls just trying to get information