MH
Marina H
1 reviews | Active since May 2021
28 May 2021, 07:14
Bad service
I made an enquiry on 30 April 2020 regarding the incorrect contributions I am paying towards my medical aid. After a month this has not been resolved yet. The neccesary documents have been sent to Bonitas twice now. This is also my 2nd review on hellopeter. It seems as if they just dont care. Nio acknowledgement of receiving my email and no telephone call.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
28 May 2021, 08:05Hello Marina H,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards,
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards,
The Bonitas Team
Bonitas Medical Fund's reply28 May 2021, 08:05
Official
Hello Marina H,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards,
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards,
The Bonitas Team
Bonitas Medical Fund's replyOfficial
31 May 2021, 11:04Hello Marina H, Thank you for submitting a comment to us through Hellopeter. According to the telephonic and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We also encourage you to take time and revisit your review, it will mean a lot to us. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas Team
Bonitas Medical Fund's reply31 May 2021, 11:04
Official
Hello Marina H, Thank you for submitting a comment to us through Hellopeter. According to the telephonic and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We also encourage you to take time and revisit your review, it will mean a lot to us. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas Team