MH
Marina H
1 reviews | Active since May 2021
20 May 2021, 13:29
BAD SERVICE
I received very bad service from Bonitas Medical Fund. After 20 days I am still struggling to get my query resolved. They asked for documents already send in November last year to be send again. Up to date they have not answered me on my 2nd enquiry. They totally ignored this enquiry. I rep**** on an email received from Bonitas and used the reference number as on their email yet they came back asking for my id number as they apparently could not trace my membership details.
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Replies (2)
Bonitas Medical Fund's replyOfficial
20 May 2021, 13:48Hello Marina H,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply20 May 2021, 13:48
Official
Hello Marina H,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
20 May 2021, 15:53Hello Marina H,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply20 May 2021, 15:53
Official
Hello Marina H,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team