Bad service

I'm very sad and disgusted by the way Bonitas medical aid has been treating me. I was trenched and then I send the required forms to them so that they can put me on the correct bracket. I called in so many times they always told me they're waiting for feedback from that department, later I got an email that said my membership was terminated, I then called again and told them that I haven't received any confirmation and communication from them saying my membership was changed to the correct bracket. Then lady said I should pay an amount of R3000 to reinstate me, which I did. I then received statement for the monthly fee of R1009 which is the bracket I'm on. I paid that monthly, when I went to consult they told me that my medical aid was terminated in August, I then called bonitas abour this matter and I never receive any feedback and any right answer about this matter. I'm annoyed because they lady told me that I send my POP of payment late thats why they wont reinstate me. What a lame excuse, the fact of the matter is that I paid on time.

I don't know who is going to resolve this but, I can't be paying contributions and can't use the benefits of it.