YM
Yolelwa M
1 reviews | Active since Oct 2014
09 Feb 2022, 11:24
Bad service
My claim has been rejected for no gp referral and my glasses for funds being axhausted but I have available funds and to top it of I had to enquire from them they did not send me communication.
I was expecting my medical aid to say we will pay the scheme rate and not to expert me to go to the gp request a letter for a specialist and then they pay for a specialist that means they will pay 2 times now they cannot pay 1 claim and for my health only I paid R1700 but I have a medical aid.
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Bonitas Medical Fund's replyOfficial
09 Feb 2022, 11:49Hello Yolelwa M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply09 Feb 2022, 11:49
Official
Hello Yolelwa M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team