Bad Service

Went to hospital was sick in April and was admitted , hospital also did Covid19 test but it was nmegative. Fund did not pay claim, answer was because i tested neg and they only pay when its Pos . Question is i never asked hopsital to do the test it was must for each patience before they admit you to do a test so if medical aid is refusing to pay whos fault is it ? A guy that was handling this query said he will get back to me he never new it was like that but till date he did not . i sent emails to bonits customer care no response

please advise as pathcare would like to be paid urgently

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