TM
Thando M
1 reviews | Active since Sept 2017
16 Aug 2024, 08:19
BAD SERVICE!
I am being failed by the medical aid. There’s been a lot of back and fourth (email/call) regarding all the claims I queried about and until this day I have never received any call from their Claim specialist at PHA since they escalated all my claim queries to them. We are in the third week of August and all of this is from June and still PhA has never called me. The queries were escalated because no one from Bon Cap had the answers hence they escalated. The fund even lies that they are open on Saturdays but when you get there the branch is closed , I was there at 9am twice on a Saturday and it was closed. What a medical aid 😭!
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
16 Aug 2024, 08:28Hello Thando M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply16 Aug 2024, 08:28
Official
Hello Thando M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
30 Aug 2024, 13:18Hello Thando M
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply30 Aug 2024, 13:18
Official
Hello Thando M
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team