1 reviews | Active since Aug 2019
Bad service
This medical aid is giving me stress ever since I joined you I have no peace you refused to pay my medical bills for what reason I phoned so damn call centre the lady promised that you will pay the hospital bill ... the hospital requested an authorization number you refused to give them I phone your call centre million times everyone was saying no we will pay we just waiting for the hospital to finalize some documents now I received a phone call saying that you won’t pay.. I want this thing cancelled ASAP since day one I have difficulties with you for you to issue a card was a problem no brochure was sent to me until yesterday because I complained about several things... why did you refused to give the hospital authorization number when they call you... cancel this nonsense I don’t want it I will go back to discovery. 1. You refused to pay the hospital 2. You refused to pay for x Ray 3. All the medication prescribed for the baby I can’t buy them over the counter What’s the use of having this medical aid? I’ve spent the whole day yesterday calling your call centre and all your *********** agent said everything will be paid for to my surprise nothing will be paid for am done with you
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,Bonitas Team
Best regards,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,Bonitas Team
Best regards,