bad service

good day

its been almost 2 months since i re-joined bonitas medical aid.i joined bonitas in January 2019 with my previous employer however i resigned and joined again in April since april its been a struggle to get my membership certificate. and i again when i re-join bonits i change my option from boncap to primary select bit when i call everytime to inquire about my membership certificate am told am still under boncap which i dont understand coz my former employer sent me an email confirming that my boncap option was cancelled. i dont understand why is it so hard to help me get my membership certificate and medical aid card and put me on the right option that i ticked on the form. because now i need to go to the doctor for consultation but i cant coz i dont have a medical aid . please please assist me or should i cancel my membership?