BAD SERVICE!!!!
Last year my son was hospitalized in November and as such tests had to be done on him. The medical aid has not paid for one of the tests despite the fact that it is covered. I am now at risk of being HANDED OVER by Lancet Laboratories due to non payment by the medical aid. I have requested that they help me from last year November up until now. I have made numerous calls and attempts to have these solved I had even sent them the letter from the doctor to prove she had requested said tests. The medical aid wants me to communicate with the doctor when they should be dealing with the doctor and Lancet Laboratories. I am gatvol as my credit profile will be affected because of the medical aid. I don't see the point of being a paying member of this medical aid when they don't do as they should and not following through on their claim of being "the best medical aid" mxm. Solve this ASAP!! My membership number is ********** 0245.
Helpful (0)
Replies (6)0
Replies (6)
Bonitas Medical Fund's replyOfficial
15 Mar 2019, 17:03Hello nteboheng-prisca-makhobeng,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply15 Mar 2019, 17:03
Official
Hello nteboheng-prisca-makhobeng,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
's updateReviewer Update
20 Mar 2019, 07:52Still waiting on said call from representative, is Bonitas just responding for the sake of public appearances????
's update20 Mar 2019, 07:52
Reviewer Update
Still waiting on said call from representative, is Bonitas just responding for the sake of public appearances????
Bonitas Medical Fund's replyOfficial
20 Mar 2019, 16:31Hello nteboheng-prisca-makhobeng,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and we will await your feedback.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and we will await your feedback.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply20 Mar 2019, 16:31
Official
Hello nteboheng-prisca-makhobeng,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and we will await your feedback.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and we will await your feedback.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
's updateReviewer Update
05 Apr 2019, 14:09I have sent the required documentation and your team members Sihle Yeni and Rose Kabini sent me emails stating that I didn't send the documents in the right PDF format, the documents were sent twice in pdf format. If I can open the documents on my cellphone why are you guys having a tough time opening a simple document, this is simple you guys do not want to pay the service providers and come up with different excuses!!!!
's update05 Apr 2019, 14:09
Reviewer Update
I have sent the required documentation and your team members Sihle Yeni and Rose Kabini sent me emails stating that I didn't send the documents in the right PDF format, the documents were sent twice in pdf format. If I can open the documents on my cellphone why are you guys having a tough time opening a simple document, this is simple you guys do not want to pay the service providers and come up with different excuses!!!!
Bonitas Medical Fund's replyOfficial
09 Apr 2019, 09:38Hello nteboheng-prisca-makhobeng,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply09 Apr 2019, 09:38
Official
Hello nteboheng-prisca-makhobeng,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
09 Apr 2019, 09:50Hello nteboheng-prisca-makhobeng,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply09 Apr 2019, 09:50
Official
Hello nteboheng-prisca-makhobeng,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team